We aim to make your shopping experience smooth and hassle-free. Below are our policies for cancellations and refunds.

1. Order Cancellation:

   • You can cancel your order within 24 hours of placing it by emailing us at cancellations@craftown.com.

   • Orders already shipped cannot be canceled.

2. Refunds:

   • Refunds are processed within 7-10 business days after the return is received and inspected.

   • Refunds will be issued to the original payment method.

3. Damaged or Incorrect Items:

   • In case of damaged or incorrect items, contact us within 48 hours of delivery with photos for verification.